Abandon rate Answering services industry standards Study 
Fonolo
FEBRUARY 9, 2023
In other places, you might read that the 80/20 principle came from an AT&T study conducted some 30 years ago, that found that callers tended to hang up after 20 seconds in the queue. Whatever the story is, clearly we need to approach this “standard” with skepticism.
Fonolo
JUNE 9, 2014
In other places, I’ve read that it came from an AT&T study conducted some 30 years ago, that had found that callers tended to hang up after 20 seconds in the queue. Whatever the story is, clearly we need to approach this “standard” with skepticism. The ’80/20 Rule’ is Just an Arbitrary Industry Standard.
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