This site uses cookies to improve your experience. By viewing our content, you are accepting the use of cookies. To help us insure we adhere to various privacy regulations, please select your country/region of residence. If you do not select a country we will assume you are from the United States. View our privacy policy and terms of use.

Remove Abandon rate Remove Answering services Remove call center professionals Related Topics
Service level outsourcing Customer Support Metrics Call Center Sales Contact Center Customer Service Customer Experience Healthcare More Related Topics >
article thumbnail

What is Call Overflow Handling? 4 Reasons Your Call Center Needs it Now

Fonolo

APRIL 13, 2021

These excess calls may arise due to understaffing, peak period, product/service issues, or even an emergency or crisis situation. What is call overflow handling? Call overflow handling refers to a type of answering service that helps call centers deal with spikes in call volume.

Call Center 125
Call Center Abandon rate outsourcing call center professionals 125
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

 

Stay Connected

Join 52,000+ Insiders by signing up for our newsletter

About
Awards
About
Editions
Awards
Editions
Topics
LinkedIn Twitter
Powered by Aggregage | Terms and Conditions | Your California Rights and Privacy Policy
© Aggregage 2024