The 10 Essential Call Center Metrics You Can’t Live Without
Babelforce
NOVEMBER 25, 2021
In this post: Average Handling Time Customer Satisfaction Service Level First Contact Resolution Call Abandonment Rate Percentage of Calls Blocked Call Transfer Rate Wrap-up Time Customer Effort Score Average Idle Time. These types of automation don’t only speed up calls; they also help agents improve the service they offer.
52 
Let's personalize your content