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Remove Abandon rate Remove Accountability Remove Caller satisfaction Related Topics
First call resolution call center software Average Handle Time Service level Wait times Interactive Voice Response Customer retention Metrics Surveys Call Center More Related Topics >
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Inbound KPI Metrics to Monitor for Operational Efficiency

Calltools

JUNE 9, 2021

Abandonment Rate. How many callers hang up before an agent picks up or solves an issue? This is known as the abandonment rate. Reduce your inbound call abandonment rate to increase customer retention. Slow answering can lead to a high call abandonment rate or low customer satisfaction.

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Metrics Abandon rate First call resolution Average Handle Time 52
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