Abandon Call Technology Virtual Agent Wait times 
Fonolo
APRIL 4, 2023
Thanks to the rise of AI and other emerging technologies, contact centers can provide personalized experiences and resolve issues quickly. Nearly that many again have used a virtual agent or chatbot on their smartphone. consumers rate chatbot interactions as “very effective” in dealing with customer support problems.
Fonolo
JANUARY 4, 2022
Nearly that many again have used a virtual agent or chatbot on their smartphone. 75% of consumers will still choose to interact with a real person even as the technology for automated solutions improves. Statistics that Show the Importance of Speed and Short Wait Times. Source: Ameyo. 30% of U.S. Source: Microsoft.
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