Babelforce
APRIL 14, 2020
How to cheat at reducing your abandon rate… How to reduce your abandon rate (honestly) Where do I start? What abandon rate should your contact center aim for? Obviously you want your rate of abandoned calls as low as possible. Self-service – It’s time to audit the self-service options that you offer.
Babelforce
APRIL 14, 2020
How to cheat at reducing your abandon rate… How to reduce your abandon rate (honestly) Where do I start? What abandon rate should your contact center aim for? Obviously you want your rate of abandoned calls as low as possible. Self-service – It’s time to audit the self-service options that you offer.
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Babelforce
APRIL 14, 2020
How to cheat at reducing your abandon rate… How to reduce your abandon rate (honestly) Where do I start? What abandon rate should your contact center aim for? Obviously you want your rate of abandoned calls as low as possible. Self-service – It’s time to audit the self-service options that you offer.
Babelforce
APRIL 21, 2020
Of course you want users to try self-service. Having trouble with call abandonment? Read our post on reducing abandoned calls.) . #4 4 You may want to call back later. Perhaps your customers just don’t realize that they’ve called at a peak time? Yes, you might get some callers off the phone.
Babelforce
APRIL 21, 2020
Of course you want users to try self-service. Having trouble with call abandonment? Read our post on reducing abandoned calls.) . #4 4 You may want to call back later. Perhaps your customers just don’t realize that they’ve called at a peak time? Yes, you might get some callers off the phone.
Babelforce
APRIL 21, 2020
Of course you want users to try self-service. Having trouble with call abandonment? Read our post on reducing abandoned calls.) . #4 4 You may want to call back later. Perhaps your customers just don’t realize that they’ve called at a peak time? Yes, you might get some callers off the phone.
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