Abandon Call Feedback Government Self service 
Fonolo
JANUARY 4, 2022
53% of shoppers believe their feedback doesn’t go to anyone who can act on it. 52% of people around the globe believe that companies need to take action on feedback provided by their customers. 77% of consumers view a brand more favorably when they proactively ask for and collect customer feedback. billion in 2020, up 16.9%
Fonolo
APRIL 4, 2023
Source: Harris Interactive 67% of people worldwide believe that customer service is improving as a whole. Source: Grand View Research 53% of shoppers believe their feedback doesn’t go to anyone who can act on it. Source: Salesforce More financial services firms have adopted A.I., billion in 2020, up 16.9% billion in 2019.
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