2023 Customer Service Statistics for Contact Centers
Fonolo
APRIL 4, 2023
Source: Bain&Co Across the globe, 96% of consumers say customer service is an important factor in their choice of loyalty to a brand. Source: Microsoft As little as a 5% lift in customer retention can produce 25% more profits. Source: Microsoft 37% of customers report using a chatbot on a website.
81 
Let's personalize your content