Abandon Call Customer retention industry standards Metrics 
TeleDirect
AUGUST 10, 2022
It’s your main source of communication and customer service and the first place your clients turn when they have questions, experience issues or require support of any kind. Given its important role, it stands to reason that measuring your brand’s call center metrics isn’t just a helpful practice—it’s essential.
Balto
NOVEMBER 8, 2022
There are many metrics and KPIs (Key Performance Indicators) that give you insights into agent productivity, customer satisfaction, and employee satisfaction. These metrics can significantly improve your decision-making process and make your agents and customers happier. Key Metrics for Measuring Agent Performance.
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