How to Use Phone Metrics to Make Better Business Decisions
Jive
AUGUST 27, 2018
Hosted VoIP) has handed that valuable information over to companies of all sizes. This is the percentage of callers who hang up before the call is answered by one of your employees. Maybe the customer had to run take care of something, but most often, he or she just gave up, which doesn’t reflect well on your customer care.
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