NobelBiz

FEBRUARY 22, 2023

There are terrible instances when no agent answers the phone, interminable music, or the infamous automated message that continues saying all agents are on the line and request to call back later. This is why employing an IVR to achieve a virtual 100% pick-up rate is critical. This is generally an instant feedback point.

Interactive Voice Response 52

Interactive Voice Response Wait times Call Center Abandon Call 52

NobelBiz

FEBRUARY 18, 2023

There are terrible instances when no agent answers the phone, interminable music, or the infamous automated message that continues saying all agents are on the line and request to call back later. This is why employing an IVR to achieve a virtual 100% pick-up rate is critical. Technological Issues The technology isn’t cutting it.

Interactive Voice Response 52

Interactive Voice Response Wait times Call Center Abandon Call 52

Babelforce

JULY 30, 2020

Tickets bounce through your cloud helpdesk software instantaneously, land with the right people and can get resolved far more quickly. Here are ‘ 4 ways to slash AHT with call center IVR ’.). That’s especially true when you want to automate more than the progress of the ticket – when you want to automate the response as well.

Abandon Call 52

Abandon Call APIs Contact Center CRM 52