NobelBiz

FEBRUARY 22, 2023

Immediate Customer Needs vs. Frustration Many people call a company and say: “I am calling about a purchase”. This is generally an instant feedback point. If you aren’t the right contact, it doesn’t mean the deal will close. Embrace their feedback. Technological Issues The technology isn’t cutting it.

Interactive Voice Response 52

Interactive Voice Response Wait times Call Center Abandon Call 52

NobelBiz

FEBRUARY 18, 2023

Immediate Customer Needs vs. Frustration Many people call a company and say: “I am calling about a purchase”. This is generally an instant feedback point. If you aren’t the right contact, it doesn’t mean the deal will close. Embrace their feedback. Technological Issues The technology isn’t cutting it.

Interactive Voice Response 52

Interactive Voice Response Wait times Call Center Abandon Call 52

SharpenCX

NOVEMBER 19, 2019

While high wait times might not be typical of your contact center, seasonal spikes can send your metrics off the charts. That’s why abandoned calls increase by an average of 11% on Cyber Monday alone. And with every abandoned interaction, customer frustration brews quicker than family drama at the holiday table.

Interactive Voice Response 59

Interactive Voice Response Wait times Contact Center Abandon Call 59