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11 Must Know Call Center Terminologies- A Guide!

Hodusoft

This growth is driven by increasing demand for customer service and support across industries, as well as advancements in technology such as artificial intelligence, chatbots, and other automated solutions that can improve efficiency and reduce costs.

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What Is a Sales Call Centre and How Is It Beneficial?

JustCall

Similarly, how a call center is set up defines its broader type. If it operates from a centralized, physical location, it’s called an on-site call center. If it operates entirely remote, it’s called a virtual call center. How to set up a call center?

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