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What is a call center dashboard and what does it do?

NobelBiz

All enabled by NobelBiz leading contact center technology. Watch video 8 Key Metrics that every call center dashboard should have 1. Average Time to Answer : The time it takes for calls to be answered directly impacts customer satisfaction and service levels.

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5 Tips for Managing Remote Call Center Agents

NobelBiz

Create a remote communication policy while allowing for personalized follow-up This is the most crucial aspect of running a remote call center agents. This entails organizing systematic virtual meetings with video conferencing software. For a regular interaction, you must design a team communication policy.