product ai-sentiment-analysis 
Fonolo
MAY 16, 2023
Correctly interpreting call center analytics and KPIs is key to improving your operations and your customer’s experience. Today, contact centers are increasingly viewed by businesses as the key to understanding customers. Every contact center uses them. Analytics are also called key performance indicators or KPIs.
JustCall
FEBRUARY 12, 2024
With Convoso, there’s no way to analyze the call, monitor sentiment and train agents better so that the next call can be more seamless! On the plus side, Convoso has a powerful conversational AI tool that can help in customer interaction, but then, it does not offer conversation intelligence capabilities.
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