Fonolo

APRIL 27, 2021

Call center managers and agents know that a high volume of inbound customer calls can make or break a business day. During pandemics and other moments of crisis, call center agents are inundated with overwhelming spikes in call volume. 7 Ways to Lower Your Call Center Spending.

Call Center 128

Call Center outsourcing Abandon rate Gamification 128

NobelBiz

MAY 9, 2023

One critical aspect that companies must consider is the optimization of their dialer system, which can significantly impact call center operations’ productivity and performance. We’ll share valuable insights from one of our workshops featuring two seasoned contact center experts, David Atkinson, and Bradley Butler.

Best practices 98

Best practices Call Center Gamification Contact center software 98

Balto

DECEMBER 14, 2022

There are many things you can do to make your call center more productive, like motivating your agents, equipping them with technological solutions, and implementing self-service options. What Is Call Center Productivity? How to Calculate and Measure Call Center Agent Productivity.

Call Center 52

Call Center Interactive Voice Response Average Handle Time First call resolution 52

Babelforce

APRIL 21, 2020

Of course you want users to try self-service. Don’t just tell customers that there are other options – put those options front and center. We’re talking about well-integrated, multichannel service. Or just use two-way SMS service to talk to them? . Having trouble with call abandonment?

Interactive Voice Response 52

Interactive Voice Response Contact Center Abandon Call Multichannel 52

Babelforce

APRIL 21, 2020

Of course you want users to try self-service. Don’t just tell customers that there are other options – put those options front and center. We’re talking about well-integrated, multichannel service. Or just use two-way SMS service to talk to them? . Having trouble with call abandonment?

Interactive Voice Response 52

Interactive Voice Response Contact Center Abandon Call Multichannel 52

Babelforce

APRIL 21, 2020

Of course you want users to try self-service. Don’t just tell customers that there are other options – put those options front and center. We’re talking about well-integrated, multichannel service. Or just use two-way SMS service to talk to them? . Having trouble with call abandonment?

Interactive Voice Response 52

Interactive Voice Response Contact Center Abandon Call Multichannel 52