Abandon Call call center software Metrics Time management 
JustCall
FEBRUARY 3, 2021
Call center managers are the ringmasters of all operations in a call center. Likewise, sales and customer support managers supervise corresponding agents. Ensuring that your agents are doing well on-job is more than just a matter of measuring metrics. Call Barging. Call Recording.
aircall
DECEMBER 28, 2020
Be careful not to overlook one of the most important components of setting up a distributed workforce— call center software with analytics. Analytics also provides the means for you to set up metrics and KPIs to gauge your team’s productivity and inform your decisions about scaling your teams. Abandoned calls.
Expert insights. Personalized for you.
98 
Let's personalize your content