Abandon Call call center software Customer Support Time management 
JustCall
FEBRUARY 3, 2021
Call center managers are the ringmasters of all operations in a call center. Likewise, sales and customer support managers supervise corresponding agents. In this blog, managers will learn how to turn their agents into seasoned experts at handling customers and prospects with call monitoring.
aircall
DECEMBER 28, 2020
Be careful not to overlook one of the most important components of setting up a distributed workforce— call center software with analytics. At the same time, managers must ensure that all team members are working toward the same goals. Quality training and onboarding are key to maintaining a productive call center.
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