TOP 20 Call Center Metrics Managers Can’t Ignore (FREE EBOOK)
CrazyCall
AUGUST 8, 2019
Customers call, agents resolve their queries, managers supervise, all things seem to run their course… STOP! Kind of makes you wonder, what exactly led to your customers terminating the call, causing the abandoned calls. Make sure that your call queues are configured optimally. Average Waiting Time.
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