Abandon Call Call center experience How To Wait times 
JustCall
AUGUST 19, 2021
Did you know that more than 58% of customers believe that waiting on hold for 1 minute is too long? Long Wait times result in many abandoned calls, and customer dissatisfaction. The average wait time for a call center or contact center customer is 20 seconds. Customers hang up.
Fonolo
MAY 16, 2023
Call center analytics provide valuable insights that can help organizations improve their operations and customer experience. Every contact center uses them. But knowing which metrics matter, and how to interpret them, is key to success. Can Call-Backs Do More for your Contact Center?
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