Abandon Call Big data Enterprise Metrics 
Jive
AUGUST 27, 2018
Phone metrics inform data-driven decisions. In the era of Big Data and data-driven decisions, phone metrics can act as an invaluable measure of customer service. Previously, only the top dogs in any industry had access to phone metrics. The most helpful phone metrics to track.
Callminer
MARCH 9, 2020
Scheduling forms the foundation of every successful call center operation. Ensuring your organization has enough hands on deck at all times keeps callers from waiting too long or abandoning calls altogether before their questions can be answered. Best Practices for Leveraging Your Call Center’s Scheduling Software.
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