Remove Abandon Call Remove Banking Remove Morale Remove Personalization
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This Call Center Reduced Abandon Rates by 62%

Fonolo

It is one of the largest financial institutions in the state of Texas with over $840 million in assets, and provides personalized banking to more than 84,000 members across six local branches. Velocity was struggling with long hold times and a high number of abandoned calls.

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Catch Fonolo at the National Credit Union Call Center Conference

Fonolo

Credit unions must be competitive in order to stand out from those big mean banks; they must establish a truly unique offering to attract new membership. Here you will be able to discuss in-person, the challenges you are experiencing in your call center, and a Fonolo team member will be able to explain how our solutions can help.