TOP 20 Call Center Metrics Managers Can’t Ignore (FREE EBOOK)
CrazyCall
AUGUST 8, 2019
, 9 of their calls haven’t reached any of your agents as people decided not to wait for the answer and simply hang up: Call Abandonment Rate = 9/150 x 100% = 6%. Kind of makes you wonder, what exactly led to your customers terminating the call, causing the abandoned calls. Outbound Calls per Day.
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