How to Stop Abandoned Calls From Ruining Your Customer Satisfaction and Toppling Your Other Call Center Metrics
SharpenCX
DECEMBER 9, 2020
It’s the story of abandoned calls. Customers abandon calls when they’re frustrated from long hold times and unanswered questions. Meanwhile, managers and leaders are disappointed by plummeting metrics and the inability to satisfy every customer. Make wait times more tolerable. Sound familiar?
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