Abandon Call APIs Self service Wait times 
Babelforce
APRIL 14, 2020
How to cheat at reducing your abandon rate… How to reduce your abandon rate (honestly) Where do I start? What abandon rate should your contact center aim for? Obviously you want your rate of abandoned calls as low as possible. Better that than wait, say, twenty-five minutes and then hang up.
Babelforce
APRIL 14, 2020
How to cheat at reducing your abandon rate… How to reduce your abandon rate (honestly) Where do I start? What abandon rate should your contact center aim for? Obviously you want your rate of abandoned calls as low as possible. Better that than wait, say, twenty-five minutes and then hang up.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Babelforce
APRIL 14, 2020
How to cheat at reducing your abandon rate… How to reduce your abandon rate (honestly) Where do I start? What abandon rate should your contact center aim for? Obviously you want your rate of abandoned calls as low as possible. Better that than wait, say, twenty-five minutes and then hang up.
Whitepages Pro
JULY 20, 2016
Utilizing the SMS channel allows organizations to communicate with customers in their desired channel, reduce wait times by offering alternatives to voice, and save money. . SMS agents are able to have multiple quality interactions with customers at the same time. . Agent efficiency. Better customer engagement.
Expert insights. Personalized for you.
98 
Let's personalize your content