Abandon Call Agent burnout call center software Survey 
Fonolo
AUGUST 3, 2021
The resulting percentage will help you to identify whether your agents are where they are supposed to be, when they are supposed to be there. Adherence relies on status reports built into your call center software such as offline, available (idle), wrap up, etc. ”) to a more formal net promoter score survey.
Balto
DECEMBER 14, 2022
To measure the CSAT, you can add an after-call survey that enables customers to rate their support experience on a scale of 1 to 5 stars. A customer that waits too long on the first call attempt won’t likely call again, resulting in poor customer satisfaction and lost opportunities. Customer Satisfaction Score (CSAT).
Expert insights. Personalized for you.
142 
Let's personalize your content