Abandon Call Agent burnout call center software Customer Service 
Fonolo
AUGUST 3, 2021
You know that customer service is the backbone of your organization. Knowing where you stand with your customers and proving that value to stakeholders requires carefully crafted call center reporting that directly aligns with your organization’s Key Performance Indicators (KPIs). Customer feedback.
aircall
DECEMBER 28, 2020
Be careful not to overlook one of the most important components of setting up a distributed workforce— call center software with analytics. The right cloud phone system and software integrations for your business will help you be agile and responsive. . Support agent burnout. Abandoned calls.
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