Abandon Call Agent burnout Analysis Average Handle Time 
Balto
DECEMBER 14, 2022
If your call center is productive, your CSAT should be 85% or higher, and the opposite is true. Average Handling Time (AHT). The Average Handling Time (AHT) is the total amount of time an agent spends handling a customer, measured in seconds. Text analysis.
NobelBiz
MARCH 6, 2023
Most employees will never need to know how this system works, but for informational purposes, we will provide a thorough breakdown of how it functions: Firstly, the predictive dialer software begins by analyzing a call list or database of phone numbers. This analysis is based on historical customer data and traffic patterns.
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