Fonolo

SEPTEMBER 14, 2017

But when unpredictable events occur, even the best in the industry need a helping hand. Dealing with a spike in call volume or a shortage of agents can be detrimental to the experience. The result is typically a rise in hold time, an increase in abandonment, angry callers, and stressed out agents. Reducing Abandoned Calls.

Abandon rate 62

Abandon rate Abandon Call Morale Call Center 62

Fonolo

OCTOBER 3, 2017

Our next webinar, on Thursday, October 5 th 2017, will be co-hosted with the National CU Call Center Conference, and will discuss how Velocity Credit Union improved the member experience, reduced abandon rates, and increased agent morale with call-backs. Webinar: How to Lower Abandon Rates and Improve the CX .

Call Center 52

Call Center Abandon rate Abandon Call Morale 52

Xaqt

FEBRUARY 26, 2020

Places for mass gatherings", like call centers. In the event that schools, businesses or other public services do need to shutdown, it will inevitably drive high absentee rates and attrition in your call center. If an outbreak hits your community and agents can't get to work, what is your plan? Its best to prepare now.

Call Center 52

Call Center Interactive Voice Response Agent burnout Wait times 52