Scheduled Call-Backs Are a Call Center Superpower
Fonolo
SEPTEMBER 26, 2017
When agents can’t keep up with calls, the Average Speed to Answer (ASA) grows. That drives up the abandonment rate, as callers get tired of waiting on hold. If you want a quantitative example of this, download our free eBook The ROI of Call-Backs for Your Call Center. Reducing Abandoned Calls.
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