Abandon Call Abandon rate Customer Care Enterprise 
Fonolo
APRIL 20, 2021
Is your call center experiencing an increase in abandoned calls ? Are your agents unable to answer an unexpected influx of inbound phone requests (otherwise known as call overflow)? 3 Proven Ways to Reduce Abandon Rates in the Call Center. 3 Proven Ways to Reduce Abandon Rates in the Call Center.
Jive
AUGUST 27, 2018
That’s why, typically, the higher your transfer rate, the lower your customer satisfaction rating will be. Abandon rate. This is the percentage of callers who hang up before the call is answered by one of your employees. Is customer satisfaction down? Day of the week and time of day.
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