Abandon Call Abandon rate Contact center software Engineering 
NobelBiz
SEPTEMBER 30, 2020
Also, because of the predictive mode, call centers regularly see a significant drop in call waiting times , which eventually leads to a reduction in abandoned calls. This is why, in general, this mode is best for handling the beginning of debt collections campaigns.
Hodusoft
SEPTEMBER 20, 2023
A call queue, also known as a waiting queue or phone queue, is a system in call centers or contact centers that places callers into a virtual queue, based on pre-established criteria, until the right (most suitable) agent is available to answer their call.
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