The Ultimate Guide to Creating a Successful Predictive Dialer Campaign for Your Business
NobelBiz
MARCH 6, 2023
Pacing ratio : This is the ratio of the number of phone numbers dialed to the number of agents available to handle calls. Choose a pacing ratio that maximizes agent productivity while minimizing abandoned calls and wait times for customers. Observing this KPI enables you to detect and address your contact center’s dysfunctions.
52 
Let's personalize your content