Abandon Call Abandon rate Answering services industry standards 
Fonolo
FEBRUARY 9, 2023
Whatever the story is, clearly we need to approach this “standard” with skepticism. And it’s work that most call center managers don’t have the time or tools to do. ” Here’s a great case study on a company that reduced abandonment rates.
Fonolo
JUNE 9, 2014
Whatever the story is, clearly we need to approach this “standard” with skepticism. Handpicked related content: The Golden Rules of Call Center SLAs. The ’80/20 Rule’ is Just an Arbitrary Industry Standard. ” Source: CallCenterHelper, “Are You Delivering Exceptional Customer Service?”
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