Remove Abandon Call Remove Abandon rate Remove Agent burnout Remove Scripts
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The Ultimate Guide to Creating a Successful Predictive Dialer Campaign for Your Business

NobelBiz

Pacing ratio : This is the ratio of the number of phone numbers dialed to the number of agents available to handle calls. Choose a pacing ratio that maximizes agent productivity while minimizing abandoned calls and wait times for customers. The goal is to deliver the finest service possible to consumers.