Abandon Call Abandon rate Agent burnout Document 
Babelforce
NOVEMBER 25, 2021
In this post: Average Handling Time Customer Satisfaction Service Level First Contact Resolution Call Abandonment Rate Percentage of Calls Blocked Call Transfer Rate Wrap-up Time Customer Effort Score Average Idle Time. 5 Call Abandonment Rate. How to improve call abandonment rate.
Babelforce
JULY 29, 2021
3 Call abandonment rate. Callers tend to abandon the queue when they have to wait for too long. Keep track of how often this happens by measuring your call abandonment rate – that’s the percentage of callers who quit while waiting. Agents often have extra work to do when a customer hangs up.
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