How Conversational AI Is Transforming the Agent Experience in Contact Centers
Balto
AUGUST 22, 2022
For decades, agents would read from a set-in-stone script, like what you’d find in a Frequently Asked Questions section of a website. Agents were unable to veer from the script. Taking that one step has led to greater consumer satisfaction and elevated the contact center agent experience from undervalued to highly respected.
Let's personalize your content