The Hybrid Contact Center Workforce of 2030
DMG Consulting
JANUARY 3, 2020
The Hybrid Contact Center Workforce of 2030. It’s 2030, and one of your agents is making mistakes. But because it is a robot that’s malfunctioning, you don’t need to give it a warning; you do need to get it fixed rapidly, as it’s hurting your customer service performance. 11/26/2019. By Donna Fluss.
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