How Conversational AI Is Transforming the Agent Experience in Contact Centers
Balto
AUGUST 22, 2022
Contact centers have been around since the1960s, and while much of the technology has changed, much has remained the same. So, it’s no wonder that when jobs are plentiful, and agents have choices, contact centers experience as much as a 100% annual turnover rate. Empowering Agents in the Contact Center.
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