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Remove 2030 Remove Call flow Remove Employee engagement Remove Management
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Is the Contact Center a Good Career? Tenured Agents Say Yes

Balto

FEBRUARY 6, 2023

of agents were able to take on additional management responsibilities. Strong benefit programs lead to happy employees: 82.45% of agents received additional compensation on top of their salary and hybrid workers saw increases in both career perception and promotion-seeking activities. Basically, they’re happy where they are.

Contact Center 52
Contact Center Coaching Surveys Scripts 52
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How Conversational AI Is Transforming the Agent Experience in Contact Centers

Balto

AUGUST 22, 2022

Without some creative freedom, employee engagement can take a downward spiral. AI tools also help supervisors and contact center managers. It’s no longer necessary for managers to spend hours listening in on calls and identifying areas of improvement. Agents want to do a good job and solve customers’ issues.

Contact Center 52
Contact Center Scripts Gamification Coaching 52
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