Remove 2030 Remove Call flow Remove Customer Experience Remove Gamification
article thumbnail

How Conversational AI Is Transforming the Agent Experience in Contact Centers

Balto

Adding gamification to the mix provides a built-in recognition system that gives everyone a pat on the back they deserve. The positive impact of AI on the agent experience has far-reaching impacts, including: Decrease in Agent Attrition New Hire Enthusiasm More Effective and Faster-Paced Training Fewer Escalations.