How Conversational AI Is Transforming the Agent Experience in Contact Centers
Balto
AUGUST 22, 2022
Adding gamification to the mix provides a built-in recognition system that gives everyone a pat on the back they deserve. The positive impact of AI on the agent experience has far-reaching impacts, including: Decrease in Agent Attrition New Hire Enthusiasm More Effective and Faster-Paced Training Fewer Escalations.
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