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The AI Advantage: Top 4 Benefits of AI in Customer Service You Should Know

Comm100

FEBRUARY 21, 2023

It’s estimated that by 2026, 1 in 10 agent interactions will be automated , saving $80 billion in labor costs. from 2023 to 2030. Introducing an AI chatbot can help to improve agent workloads by handling the repetitive questions that often lead to agent burnout. So why all this interest?

Customer Service 66
Customer Service Chatbots Agent burnout Wait times 66
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Is the Contact Center a Good Career? Tenured Agents Say Yes

Balto

FEBRUARY 6, 2023

It’s constant practice and instant feedback as you work on your social skills.” – Lior Torenberg, Head of the Conversation Excellence Lab Let’s also bust the myths around introverts and sales. Does productivity increase when agents receive higher sales commissions or other performance bonuses? Does attrition decrease?

Contact Center 52
Contact Center Coaching Surveys Scripts 52
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