Is the Contact Center a Good Career? Tenured Agents Say Yes
Balto
FEBRUARY 6, 2023
We Surveyed 500 Managers About Call Center Coaching. What Does the Contact Center of 2030 Look Like? Evidence From Call Center Interactions. Exploring Call Center Turnover Numbers. Gartner Predicts Conversational AI Will Reduce Contact Center Agent Labor Costs by $80 Billion in 2026.
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