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Is the Contact Center a Good Career? Tenured Agents Say Yes

Balto

For agents, it’s an important change of perspective: they need to stay engaged and understand best practices in a way that’s coachable to other agents. What Does the Contact Center of 2030 Look Like? Contact Center Attrition: What Agents Want in 2022 – Balto Ai. 2021, December 13). – Balto Ai.