How To Measure The Service Level In Call Centers?
NobelBiz
FEBRUARY 17, 2023
The service level is also closely tied to the following metrics: A call center’s response rate for calls. The call center 80/20 Rule This metric, which measures the effectiveness of the call center, indicates that 80% of calls were answered within the target time of twenty seconds. billion by 2029, an increase of 12.2%.
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