Customer Success 3.0 will be Customer Success AI & ML, predictive & prescriptive
SmartKarrot
JUNE 30, 2020
And customer success gels well with customer relationship management , CRM. Let us see how AI makes the CRM a lot more efficient than it actually was. CRM goes through a multitude of processes that relate directly to customer service. Aside from this, it unearths the buying patterns of the customer.
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