2028 Personalization Self service Wait times 
NobelBiz
MAY 9, 2023
from 2021 to 2028 to reach USD 12.2 billion by 2028. Improving Efficiency It is estimated that a salesperson makes 52 calls daily (with 15% of the time dedicated to leaving voicemails). When agents are left waiting for long periods before connecting with clients, they can become bored, disengaged, and demotivated.
Hodusoft
MARCH 21, 2024
from 2021 to 2028. These may include personal, financial, and proprietary data. Inefficient Operations BPOs also struggle with challenges related to inefficient processes, impacting their ability to offer services effectively and meet client expectations. As per a report , the global BPO market size was valued at $221.5
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