2028 Chatbots First call resolution Self service 
Hodusoft
OCTOBER 19, 2023
BPOs offer a comprehensive range of services, including but not limited to customer support and sales. million by 2028; it is likely to record a CAGR of 7.5% from 2023 to 2028. When calls are routed to the right agent, it ensures faster issue resolution, reduced handling times, and increased customer satisfaction.
Hodusoft
MARCH 21, 2024
from 2021 to 2028. With features like intelligent call routing, HoduCC ensures that calls are managed by the most appropriate agents based on their skills and knowledge, leading to improved efficiency. As per a report , the global BPO market size was valued at $221.5 billion in 2019 and is expected to grow at a CAGR of 7.4%
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