2028 Chatbots First call resolution Interactive Voice Response 
Hodusoft
OCTOBER 19, 2023
million by 2028; it is likely to record a CAGR of 7.5% from 2023 to 2028. Self-Service Options : Self-service options in call routing optimization are another effective way to enhance contact center efficiency. BPOs offer a comprehensive range of services, including but not limited to customer support and sales.
Hodusoft
MARCH 21, 2024
In response to constant technological advancements and changing global trends, the BPO industry has evolved into a significant player in the global economy. from 2021 to 2028. Personalized interactions, fast response times, and improved first-call resolution ( FCR ), all contribute to increased customer satisfaction and loyalty.
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