2028 Chatbots Employee engagement First call resolution 
Hodusoft
OCTOBER 19, 2023
million by 2028; it is likely to record a CAGR of 7.5% from 2023 to 2028. Self-Service Options : Self-service options in call routing optimization are another effective way to enhance contact center efficiency. Employee Engagement There is no doubt that highly engaged employees are more motivated and productive.
Hodusoft
MARCH 21, 2024
from 2021 to 2028. Employee Engagement and Retention HoduCC- Omnichannel CX Suite helps BPOs optimize workforce management by efficiently allocating resources based on workload and skillset. As per a report , the global BPO market size was valued at $221.5 billion in 2019 and is expected to grow at a CAGR of 7.4%
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